To ensure we are compliant with the COVID19 restrictions, there will be a few changes to our procedures. Please take the time to read the below information for your and our staff’s health and safety.
Our Wellness Policy has always had a strong focus on hygiene and safety to prevent the spread of illnesses, however we now need to comply with more government health requirements and guidelines for Coronavirus.
To ensure we can continue to provide a safe environment for all of our clients and staff we all need to abide by certain government directives.
Please make yourself familiar with the follow guidelines which we will be implementing at Day Spa Noosa;
Bookings are essential. Only clients with existing bookings will be accepted into our relaxation space. If you are feeling unwell, anyone in your household is unwell (i.e. a temperature/cold/flu/sinus/a cough/sore throat/aches & pains/sniffles), or have been in contact with anyone who has been diagnosed with COVID-19 please DO NOT enter our premise.
Arrival Procedure – When arriving for your appointment at Day Spa Noosa only clients with bookings will be allowed to enter our premise, please do not bring family or friends with you unless they also have a booking (if for any reason you do need to bring somebody who is in your care or caring for you, please let us know ahead of time). We also ask that clients do not arrive more than 5 minutes early for their appointments, This is to manage social distancing for all staff and clients. Upon arrival you will find a hand sanitising station at our entrance, we ask that you sanitise your hands at this point.
Contact Tracing - As a condition of reopening we are required by Queensland Health to collect the relevant contact details of everyone who enters our space. All clients will be sent a link to complete a simple COVID-19 Health & Travel Questionnaire upon arrival as well as our standard paper consultation form before their treatments begin. It is a condition of entry that all questions on our COVID-19 Health & Travel Questionnaire are answered, without this information we will not be able to perform your treatment.
Available Treatments – As of Stage 3, all of our treatments are now available.
Time between treatments – Although this may mean we cannot accommodate as many clients per day, we will be extending the time in between clients to maintain social distancing and ensure the 4 sq meter per person directive is adhered to.
Sanitation Procedures – At Day Spa Noosa we have always had a strong focus on sterilisation and hygiene practices, however we will now have a dedicated staff member to sanitise our communal areas regularly. Staff will adhere to sanitation practices and take every precaution to clean all door handles, taps, hand sanitiser pump tops, reception surfaces, hand rails, bathrooms and the Eftpos terminal.
Treatment room Hygiene – After each client it is standard practice at Day Spa Noosa that all linen is changed and all floors, benches, equipment, and surfaces are cleaned with hospital grade sanitiser. We will also be adding disposable covers to our headrests.
PPE - Staff will be wearing disposable masks and gloves when performing relevant treatments. Please feel free to bring your own if you wish.
Eftpos payment preferred - We encourage all clients to pay by eftpos only where possible.
COVIDsafe App - All staff have been asked to voluntarily download the app before entering the premises.
Bring your own water - In an effort to prevent the spread of COVID19 we will not be providing our communal water area.
Complimentary Pick up and Drop off - This service will be unavailable until further notice.
We appreciate your understanding and cooperation during these difficult times. Our number priority is the health and wellbeing of all of our valued clients and staff!
When you book an appointment at Day Spa Noosa you may be asked to provide credit card details to confirm your appointment.
We understand that time to time things can happen and you may not be able to attend your appointment.
Whilst we are mindful of your circumstances we ask that you are mindful of ours; at short notice we are unable to fill these appointment times.
Please be aware that we require 24 hours notice to cancel or reschedule an appointment. If an appointment is cancelled within the 24 hour time period, 48 hours for group bookings of 3 or more, a 50% fee may incur. If you are a "no show" to your appointment 100% of your treatment price will be charged.
Thank you for your understanding x
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Day Spa Noosa U 2/4 Thomas Street, Noosaville, 4566, Australia.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - STRIPE
Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Stripe data storage, databases and the general Stripe application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Stripe’s Terms of Service or Privacy Statement, which can be found on their website.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Returns & Refunds
Your happiness is important to us! We have a 14-day return policy. If you received the incorrect product with your online purchase or it arrives damaged, simply return the unused product and we will gladly issue a refund. Returned products must be received unopened/unused and in resalable condition.
Prior to returning your item(s), please email us your order number and the reason for your return request. Your return request will be processed promptly. Return shipping fees are not refundable and are your responsibility. Most returns will be processed within 3-5 business days of receipt.
Business days are from Monday to Friday, excluding holidays.
Once received we will send an email confirming the receipt and processing of your return request.
HOW MUCH DOES POSTAGE & HANDLING COST?
At this time we only ship to Australian customers.
We offer standard and express shipping at flat rates.
Once orders are placed, they are not able to be edited, added to or cancelled.
If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).
Once your order is shipped you will receive a confirmation email.