Cancellation Policy

When you book an appointment at Day Spa Noosa you may be asked to provide credit card details to confirm your appointment.
We understand that time to time things can happen and you may not be able to attend your appointment.
Whilst we are mindful of your circumstances we ask that you are mindful of ours; at short notice we are unable to fill these appointment times.
Please be aware that we require 24 hours notice to cancel or reschedule an appointment (48 hours for group bookings of 3 or more). If an appointment is cancelled within this time period a 50% fee will incur. If you are a "no show" to your appointment 100% of your treatment price will be charged.
Thank you for your understanding x

Getting To Us...

We are situated right in the heart of Noosaville on Thomas street, just off the beautiful Noosa River. Take the hassle out of your trip by using our wonderful public transport or the iconic Noosa ferry stops practically right on our doorstep, or go the old fashioned way with ample street parking available in Thomas Street and surrounding areas. To ensure you arrive on time for your treatments please allow extra time for parking.

Please be advised that we are unfortunately not wheel chair accessible.

Running Late To Your Appointment

We ask that you arrive 5 minutes prior to your appointment time, if you are running late to your appointment please call us.

We will do our best to ensure your receive your full treatment time, however please be mindful that we are normally fully booked and arriving late may result in a shorter treatment time.

Making Changes to Appointments

If you need to make changes to your booking please let us know in advance.

If you change your appointment when you arrive, meaning you no longer want some of the treatment time you booked, 50% of the treatment(s) you no longer want will be charged.

This time could have been offered to another client & these changes cost us time & money.

Thank you for understanding.

Mobile Phones

Out of respect for our other guests, and to preserve the relaxing atmosphere of our space, we ask that you please turn your phone on silent before entering the spa.

Changes to Pricing

COVID19 Health, Safety & Wellness Policy

Prices are subject to change at anytime. All bookings made before price changes will remain the price they were at the time of booking.

Our Wellness Policy has always had a strong focus on hygiene and safety to prevent the spread of illnesses, however we now need to comply with more government health requirements and guidelines for Coronavirus.

To ensure we can continue to provide a safe environment for all of our clients and staff we all need to abide by certain government directives.

 

  • Masks - It is completely your choice whether you choose to wear a mask during your visit or not. 

  • Vaccine Mandates -  All are welcome at Day Spa Noosa.

  • Bookings are essential -  Only clients with existing bookings will be accepted into our relaxation space. If you are feeling unwell, anyone in your household is unwell (i.e. a temperature/cold/flu/sinus/a cough/sore throat/aches & pains/sniffles), or have been in contact with anyone who has been diagnosed with COVID-19 please DO NOT enter our premise.

  • Arrival Procedure – Hand sanitizing stations are also available at the entrance and reception desk, we kindly ask that you use these when entering our space. Please do not bring family or friends with you unless they also have a booking (if for any reason you do need to bring somebody who is in your care or caring for you, please let us know ahead of time). We also ask that clients do not arrive more than 5 minutes early for their appointments, This is to manage social distancing for all staff and clients.

  • Time between treatments – Although this may mean we cannot accommodate as many clients per day, we will be extending the time in between clients to maintain social distancing.

  • Sanitation Procedures – At Day Spa Noosa we have always had a strong focus on sterilization and hygiene practices, including a dedicated staff member to sanitise our communal areas regularly. Staff will adhere to sanitation practices and take every precaution to clean all door handles, taps, hand sanitiser pump tops, reception surfaces, hand rails, bathrooms and the Eftpos terminal.

  • Treatment room Hygiene – After each client it is standard practice at Day Spa Noosa that all linen is changed and all floors, benches, equipment, and surfaces are cleaned with hospital grade sanitiser.

We appreciate your understanding and cooperation during these difficult times. Our number priority is the health and wellbeing of all of our valued clients and staff!