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Spa Policies & Information
We ask that you please arrive 5-10 minutes prior to your appointment to allow time to fill in your consultation form. Whilst we always try to accommodate your treatments in full we would hate for your treatment to be cut short due to your late arrival. Take the hassle out of your trip by using our wonderful public transport or the iconic Noosa ferry stops practically right on our doorstep, or go the old fashioned way with ample street parking available in Thomas Street and surrounding areas. To ensure you arrive on time for your treatments please allow extra time for parking. Please note the car park located behind our building is strictly private parking for the surrounding business and not open to the public.
Please be advised that we are unfortunately not wheel chair accessible.
Cancellations
We understand that sometimes you may need to change your schedule. We kindly ask that you give us a minimum of 24 hours notice (72 hours for group bookings). Appointments cancelled within 24 hours will incur a 50% cancellation fee. Appointments cancelled within 4 hours or no-shows will incur a 100% cancellation fee. Additionally, any changes made to treatments on the day are at the discretion of management, if treatments are changed to one of a shorter time frame or value full payment of the original treatment booked will be required.
Group Bookings
When making your group booking you will be asked to provide card details to secure your booking, a non-refundable 50% deposit of the total booking is required to be made 72 hours prior to your appointment - if this payment is not made you will be contacted and it may result in your booking being cancelled. The remaining amount can be settled on the day of your booking in a payment type of your choice. If there is a cancellation within 24 hours of your booking, the remaining 50% will be charged as per our cancellation policy.
Serenity
Please help us to maintain serenity by turning mobile phones on silent or off before entering and not bringing others with you to your appointment, including children.
Health
Our priority is your wellbeing. Please inform your therapist if you have any known medical condition that may affect your treatment. If you are unwell we kindly ask that you reschedule your appointment to keep our team healthy.
Pregnancy
Our caring team is able to adapt most of our treatments to suit pregnant and nursing mums. For your peace of mind, we advise you to check with your doctor if you are in the 1st trimester. Please notify Spa reception at the time of booking
Younger Guests
Guests under the age of 16 must be accompanied by a guardian and treatments performed in the same room. Treatments are subject to suitability and availability. Please discuss options with Spa Reception prior to booking
Refunds
All prepaid treatments will be transferred to spa credits or gift vouchers if you are unable to attend your treatment, this does not include cancellations that are in violation of the cancellation policy. Gift Vouchers are strictly non refundable. Our products are cosmetics, under Australian consumer law unless our products are faulty we are unable to accept returns or refunds.
Prices & Services
All prices are subject to change at our discretion. Cash, Eftpos and AMEX are accepted. All Eftpos and AMEX transactions incur a small 1.5% surcharge